Varsity College, a distinguished educational institution under The Independent Institute of Education (The IIE), stands at the forefront of private higher education in South Africa. Recognized for its commitment to quality education, The IIE is accredited by the Council on Higher Education (CHE) and registered with the Department of Higher Education and Training (DHET).

The IIE’s Varsity College, Nelson Mandela Bay Campus, is currently seeking a dedicated Receptionist to join its dynamic team.

Duties and Responsibilities

Campus Reception and Switchboard Duties:

• Organised Front Office Environment: Ensures the front office is meticulously organized with orderly systems, cleanliness, and a professional ambiance that reflects the institution’s ethos.
• Welcoming Visitors: Extends a warm welcome to prospective and current students, parents, and guests, guiding them appropriately to ensure a positive initial experience.
• Building Relationships: Cultivates relationships with students and parents through courteous and professional interactions, fostering a supportive and inclusive campus environment.
• Switchboard Operation: Manages the switchboard efficiently by promptly and professionally handling incoming calls. Gathers pertinent information to accurately direct calls to the appropriate staff members.
• Message Management: Takes detailed messages when staff members are unavailable and ensures timely delivery to intended recipients.
• Student Queries: Addresses queries from students and directs them to relevant departments or individuals, ensuring prompt resolution of their needs.
• Intercom Assistance: Facilitates effective campus-wide communication by assisting with intercom instructions as needed.
• Reception Area Maintenance: Maintains reception flyers and informational materials in an organized manner. Collaborates with Marketing Assistants to ensure waiting areas and interview rooms are clean and presentable.

General Administrative Support and Ad Hoc Duties:

• Administrative Support: Provides assistance to various departments, ensuring smooth campus operations.
• Equipment Management: Tracks all remotes and microphones used in lecture rooms, maintaining accurate records and ensuring their timely return in good condition.
• Courier and Deliveries: Prepares, tracks, and receives campus courier parcels, posts, and deliveries. Communicates promptly with relevant staff regarding collection or delivery updates.
• National Office Deliveries: Receives deliveries intended for the National office (campus-specific) and campus staff, ensuring timely distribution to the appropriate recipients.
• Appointment Scheduling: Supports Marketing Assistants in scheduling appointments for the Full-Time Student Recruitment team. Manages their schedules as required.
• Event Support: Assists in organizing campus events and fulfilling ad hoc duties, contributing to the successful execution of campus activities.

Competencies Required

• Advanced Verbal Communication: Demonstrates excellent verbal communication skills essential for effective interaction with students, parents, and colleagues.
• Switchboard Management: Proficiently operates a switchboard, ensuring efficient call handling and communication management.
• Time Management: Exhibits strong time management skills to prioritize tasks effectively and meet deadlines in a fast-paced environment.
• Problem Solving: Possesses robust problem-solving abilities to address issues promptly and effectively.
• Decision Making: Capable of making informed decisions to maintain smooth reception operations and resolve queries efficiently.
• Multitasking and Pressure Handling: Skillful in multitasking and performing under pressure while maintaining accuracy and professionalism.
• Organizational Skills: Displays strong organizational skills to maintain order and efficiency in front office and administrative tasks.

Minimum Education Requirements

• Minimum of a Matric qualification (Grade 12).

Minimum Work Experience Required

• Minimum of 1-2 years of experience in a Receptionist role or similar administrative position.

Additional Requirements

• Reliable Transportation: Must possess reliable transportation to ensure punctuality and attendance.
• Flexible Hours: Ability to work flexible hours and weekends as required to accommodate the operational needs of the campus.

Core Working Hours

Hours are allocated weekly based on campus operational requirements:

• Monday to Friday: 10:30 – 19:30
• Friday: 12:00 – 14:00
• Saturday: 07:00 – 13:00

The IIE’s Varsity College is an Equal Opportunity Employer committed to diversity and inclusivity in its workforce, adhering to the principles of the South African Employment Equity Act.

Why Join Varsity College?

1. Professional Growth and Development:
Joining Varsity College offers numerous opportunities for professional growth and development. As a leader in private higher education, we provide ongoing training programs to equip staff with the latest skills and knowledge, empowering them to advance in their careers.

2. Supportive Work Environment:
At Varsity College, we foster a collaborative and supportive work environment where staff are encouraged to share ideas and work together towards common goals. This promotes a positive workplace culture where every team member feels valued and motivated.

3. Competitive Compensation and Benefits:
We offer competitive salaries and performance-based incentives to recognize and reward your dedication and hard work. Additionally, Varsity College provides a comprehensive benefits package including health insurance, retirement plans, and other employee benefits for your well-being and financial security.

4. Commitment to Diversity and Inclusion:
Varsity College is committed to creating a diverse and inclusive workplace that values the unique perspectives and experiences of its employees. We embrace diversity as a cornerstone of our organizational culture, ensuring that every staff member feels respected and empowered to contribute their best.

5. Engaging Work Experience:
As a Receptionist at Varsity College, you will play a pivotal role in creating a welcoming and efficient front office environment. Your responsibilities will involve interacting with students, parents, and staff, managing the switchboard, providing administrative support, and assisting with campus events. This diverse range of tasks ensures that your work is stimulating and varied, offering you a fulfilling and dynamic professional experience.

Conclusion

Joining Varsity College as a Receptionist presents a unique opportunity to be part of a prestigious educational institution committed to excellence, diversity, and professional growth. With our supportive work environment, competitive compensation, and focus on continuous improvement, Varsity College offers an ideal platform to build a successful and rewarding career. If you possess the necessary skills and experience and are dedicated to making a positive impact, we encourage you to apply and become an integral part of our dynamic team.

Apply here: Receptionist

Receptionist Opportunity at IIE Varsity College